Return & Refund Policy

Last Updated: February 1, 2025

At Awesome Grips, we are committed to your satisfaction. If you are not completely happy with your purchase, our refund and return policy is here to help.

1. Eligibility for Returns

To qualify for a return, your item must meet the following conditions:

Timeframe

You have 14 days from the date of delivery to request a return.

Condition

Items must be unused and in the same condition as received.

Packaging may be opened, but the product must not have been used, installed, or tested.
All original packaging, accessories, and inserts must be included.

Proof of Purchase

A receipt or proof of purchase is required for all returns.

Change of Mind

We want you to love your purchase, so we encourage you to carefully review product details before placing an order.

Unfortunately, we cannot accept returns for change of mind, as each grip is precision-machined, hand-finished, and carefully prepared for shipment.
A lot goes into making Awesome Grips a reality – especially as a small team manufacturing in North America, where quality and craftsmanship are at the heart of everything we do.
If you have any questions about compatibility or suitability, feel free to reach out before buying – we’re happy to help!

Non-Returnable Items

The following items are not eligible for return:

Customized or special-order products.
Items marked as “final sale” and “clearance”.
Products damaged due to improper use.

2. Return Process

How to Initiate a Return

To start a return, email us at info@awesomegrips.com with:

Your order number
A brief reason for the return
Any relevant photos (if applicable)
Once your return request is reviewed, we will confirm if your return is eligible and provide further instructions.

Return Shipping

Customers are responsible for return shipping costs unless the item was defective or damaged.
We highly recommend using a trackable shipping service to ensure safe delivery.
Awesome Grips is not responsible for lost or damaged returns during transit.

3. Refund Process

Inspection & Approval

Once we receive your return, we will inspect the item to confirm its condition and verify the reported issue.
If the return meets our eligibility criteria and the reported issue is verified, we will approve the refund.

Refund Amount

Restocking Fee
We do not charge a restocking fee.
Shipping costs are non-refundable
Even if your order qualified for free shipping, the actual shipping cost paid by us for your specific order will be deducted from the refund amount.

Example Calculation:

If you purchased an item for $100 + applicable taxes with free shipping, and we paid $10 for shipping, your refund will be $90 + applicable taxes after return approval.
If you paid $100 + $10 shipping + applicable taxes, your refund will be $100 + applicable taxes, as the original shipping charge remains non-refundable.

Refund Method & Timeline

Refunds are issued to the original payment method.
Processing time may take 7–10 business days after approval.

4. Exchanges

Exchange Eligibility

Exchanges are only available for the same product in case of a defect. If you need a different product, color, or variant, a new order must be placed.

Exchange Process

To request an exchange, email us at info@awesomegrips.com with:

Your order number
A description of the issue
Photos of the product (if applicable)
Once approved, we will provide instructions on how to proceed.

Shipping for Exchanges

For defective items: We will cover the shipping cost of the replacement.
For all other exchanges: The customer is responsible for return and replacement shipping costs.

5. Damaged or Defective Items

If your item arrives damaged or defective:

Provide photos of the damage or defect.

After a careful review and approval, we will arrange for a replacement or refund at no additional cost.

Contact Us

For any questions about our refund and return policy, feel free to reach out at info@awesomegrips.com. We’re here to help!