Refund and Return Policy

Last Updated: November 1, 2024

At Awesome Grips, we are committed to your satisfaction. If you are not completely happy with your purchase, our refund and return policy is here to help.

Eligibility for Returns

• Timeframe: You have 14 days from the date of delivery to request a return.
• Condition: Items must be unused, in their original packaging, and in the same condition as received.
• Proof of Purchase: A receipt or proof of purchase is required for all returns.

Non-Returnable Items

Certain items cannot be returned:

• Customized or special-order products.
• Items marked as “final sale.”
• Products damaged due to improper use.

How to Initiate a Return

1. Contact Us: Email us at info@awesomegrips.com with your order number and reason for the return.
2. Approval: Once your return is approved, you will receive instructions for shipping the item back to us.
3. Return Shipping:
   • Customers are responsible for return shipping costs.
   • We recommend using a trackable shipping service to ensure we receive your return.

Refund Process

1. Inspection: Once your return is received, we will inspect the item.
2. Approval: If approved, your refund will be processed.
3. Timeline: Refunds will be issued to your original payment method within 7–10 business days.
   • Note: Shipping costs are non-refundable.

Exchanges

If you need to exchange an item for a different product or size, follow the same steps under “How to Initiate a Return.” Once approved, we will assist you with the exchange process.

Damaged or Defective Items

If your item arrives damaged or defective:

1. Contact us within 3 days of delivery.
2. Provide photos of the damage or defect.
3. We will arrange for a replacement or refund at no additional cost.

Contact Us

For any questions about our refund and return policy, feel free to reach out at info@awesomegrips.com. We’re here to help!